This problem still exists (now 3 weeks).
Know you cannot do anything about it, but it seems to be quite apparent that Bit Comet does not care.
They have now removed their "Contact" addresses and only refer to tthe forum. As they have received money for this product it is extremely poor Customer Service to not provide the service they have accepted payment for.
Can only thank you for your assistance and ask that you provide Bit Comet with a complete no confidence.
Thanks again
Peter