Have now received my mac address only thing talktalk have done right!!!! Moving to aol when they get me set up in next week or so I hope, I asked and they stated that they have no fair use policy and you can download what you want anytime, you also get a week after connection with them to cancel if unhappy with the broadband service, If your router is one that works with aol you can move right away but as I wanted wireless they are sending out the router which is free and say they will help with any problems setting up my daughters computer which I want running wireless only thing I have to buy is the dongle (aerial) which they do not supply. I will let you know how good they are once everything is set up and running