parerga

Yes. I got the positive answer this morning for the first time. Thanks for your help.

I am sorry to have considered you as one of the BitComet staf members. Usually the companies offer this kind of service, hence my confusion. I apologize for that and only now I understand each of your answers. On the other hand, while I am writing this post, the program is still refusing the VIP service. Thank you again.

Please, be kind and give us an address to claim a refund or an extension of period paid. Why are you pushing us to negotiate with paypal and not with Bit Comet? Following my own experience it is not true that paypal refunds so easily the money already paid (with comission...) Since you attest that this question is "beyond your influence", I reasonably consider that it is not your job to give us an answer, but that there is a person in a higher position who is obliged to give us a solution. . Thank you again for your attention.

Concerning your answer: "We are aware of this, it's something that has to be fixed by the development team"... Since I have paid for 60 days and have the same "server error", will I have 60 days from the day it will be fixed, or am I spending my days even without getting the service. Thanks for your attention.