damage78 Posted November 8, 2010 Share Posted November 8, 2010 Hello everyone. When I'm finished downloading something, my computer freezes. I've used BitComet for years, and this is the first big problem I've had with it. Here are my settings: BitComet Version: 1.23 Internet: ADSL Modem: VDSL2 P874 (The telecom company provided the modem for me. Can't see a make anywhere on it) Windows XP Home Avast internet security/firewall Speedtest results: 9.95 Mbps Download 2.86 Mbps Upload If you know what might be causing the problem, please reply to this. Thanks! Quote Link to comment Share on other sites More sharing options...
kluelos Posted November 8, 2010 Share Posted November 8, 2010 The first thing you should try is to step back, to reinstall the last stable version that was working for you, and see if the problem disappears or not. If it does, then the developers need to know that. If it does not then the issue is probably something that BC is exposing and is also a victim of, rather than the cause of. Quote Link to comment Share on other sites More sharing options...
damage78 Posted November 8, 2010 Author Share Posted November 8, 2010 Thanks for your reply. I was able to check out my running processes this time, and there was something called "videosnapshot.exe" that was using 99 percent of my CPU. It just showed up immediately after I finished downloading something and it crashed my PC. I'm pretty sure this is a bitcomet file, but I'm not sure why. I will reinstall an older version and see if that gets rid of it. Thanks again. Quote Link to comment Share on other sites More sharing options...
kluelos Posted November 9, 2010 Share Posted November 9, 2010 If that's what is giving you problems, try unchecking "Send video file snapshots ..." in the Service tab in your options. Quote Link to comment Share on other sites More sharing options...
damage78 Posted November 11, 2010 Author Share Posted November 11, 2010 That seems to have done the trick. Thanks for your help. Quote Link to comment Share on other sites More sharing options...
kluelos Posted November 11, 2010 Share Posted November 11, 2010 Well, I'm glad we solved your problem for now, and you're welcome, but I do hate solving problems by disabling functionality. How very Microsoft, no? "Doc, it hurts when I do that"... I have never been terribly clear on exactly what a video snapshot IS, or is supposed to be, so I have always turned this off, but it does look like there are definite issues with videosnapshot.exe that need to be explored and resolved in the future. So this is "resolved but not closed", or something like that. Quote Link to comment Share on other sites More sharing options...
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