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data downloading but 0% progress


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as you see in  the screen shot a data was downloaded (even more than the chosen files size) but the progress is zero

and the space of the files on the Desk is 0 bytes!

I check my service used data and it decreased.

any solution to fix the problem \ to open the files?

Screen Shot 2019-05-01 at 2.00.45 PM.png

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