notfinal Posted October 8, 2016 Share Posted October 8, 2016 I bought VIP accelerated plans 10GB ago I purchased a number of 20GB and my service of acceleration VIP still show expired. My username is notfinal please help me with this? Thanks. Link to comment Share on other sites More sharing options...
cassie Posted October 10, 2016 Share Posted October 10, 2016 I'm sorry but there is nothing any of our forum staff can do. It seems there is some problem with the service and until we hear otherwise from development, the only thing we can recommend is that you open a dispute with paypal and request a refund. Link to comment Share on other sites More sharing options...
et316rapier Posted October 11, 2016 Share Posted October 11, 2016 Same here. All Paypal will do is send them an e-mail from you, ask you to sort it out with Bit Comet and them upgrade the complaint in about three weeks. Link to comment Share on other sites More sharing options...
The UnUsual Suspect Posted October 12, 2016 Share Posted October 12, 2016 Same here. All Paypal will do is send them an e-mail from you, ask you to sort it out with Bit Comet and them upgrade the complaint in about three weeks. If you don't want to wait 3 weeks, I believe you can escalate the dispute after a few days and in that case you should get the refund faster. I can certainly understand that they are shorthanded and perhaps the member of development who maintains this service isn't available, but since it appears to have been down for at least a few weeks so I wish they would either fix it, or take it off line so people stop buying it, but rest assured no one is trying to take anyone's money and everyone will get a refund if it doesn't work for you. 1 Link to comment Share on other sites More sharing options...
JoleenLeeann Posted October 15, 2016 Share Posted October 15, 2016 I am having the same problem. I bought 10G plan and sent them the paypal ID for the payment saying I haven't been credited. Still no response. I would like the service so I am going to keep emailing them. Sucks. Link to comment Share on other sites More sharing options...
et316rapier Posted October 18, 2016 Share Posted October 18, 2016 Escalate the dispute with PayPal. I did and received the refund in two hours. It would appear from the non-reply from Bit Comet that this company has certain problems and will not advise anyone what is happening. Thanks to Guardian Eagle. Link to comment Share on other sites More sharing options...
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